🔗 HubSpot KB Bridge: Set sla goals in help desk
💡 Core Capability
Service level agreement (SLA) goals help your support team stay aligned with customer expectations by defining goals for ticket response and resolution times. These goals can be applied to all tickets in the help desk or based on specific ticket properties, or a combination of properties. You can also customize whether your SLA goals apply at all times or only during specific hours.
🛠️ Key Operations & Headings Outline
- Use cases
- Use Breeze Assistant
- Set up SLA goals in help desk
- Set SLA goals for all tickets
- Set SLA goals based on one ticket property
- Set SLA goals based on a combination of ticket properties
- Send SLA notifications to users
- Add and edit SLA rules
- Understand SLA behavior in help desk
- What happens to the SLA when a ticket is merged?
- Analyze SLA performance
- Related content
📋 Subscription Availability
- Service Hub Professional, Enterprise
🔗 WayCup Operations & Workspace Context
- Active Projects & Client Notes:
- WayCup Playbook Relevance: High relevance to aligned client deliverables and custom configurations.
TIP
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