🔗 HubSpot KB Bridge: Overview of the help desk workspace
💡 Core Capability
The help desk workspace is a central location where your team can manage tickets across channels. Connect chat, email, form, calling, custom, WhatsApp and Facebook Messenger channels to consolidate your support process in one place.
🛠️ Key Operations & Headings Outline
- Set up help desk
- Configure and manage help desk
- Configure ticket setup
- Organize help desk
- Configure your help desk settings
- Route tickets in help desk
- Create, respond and manage tickets in help desk
- Report on help desk tickets
- Related content
📋 Subscription Availability
- Service Hub Professional, Enterprise
🔗 WayCup Operations & Workspace Context
- Active Projects & Client Notes:
- WayCup Playbook Relevance: High relevance to aligned client deliverables and custom configurations.
TIP
Need Step-by-Step UI Verification? Read the live, verbatim HubSpot article here: View Live Manual on HubSpot