Collect a har file for troubleshooting

🔗 HubSpot KB Bridge: Collect a har file for troubleshooting

💡 Core Capability

To troubleshoot technical issues and error messages, HubSpot’s support team may ask you to record a HAR file, a trace, or console logs. A HAR file captures the network activity between your browser and HubSpot, offering deeper insights into website loading and data transfer. Console logs are helpful to investigate unexpected behaviors in HubSpot with no error messages. A trace, available in Chrome, provides a detailed log of the browser’s actions. By providing these files, you give our support team valuable information to diagnose problems such as slow loading or errors. This article outlines the steps to record a HAR file in various browsers, a trace in Chrome, and save console logs.

🛠️ Key Operations & Headings Outline

• When to use HAR files, console logs, and traces
• Record a HAR file
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari
• Save console logs
• Record a trace (Chrome only)
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