🔗 HubSpot KB Bridge: Use the conversations inbox
💡 Core Capability
After you create your inbox and connect a channel, you can use the inbox to view, manage, and reply to incoming conversations all in one place. In this article, learn about the different features of the conversations inbox and how to use them to manage communication with your contacts.
🛠️ Key Operations & Headings Outline
- Search for and filter conversations in the inbox
- Views
- Compose messages in the inbox
- View conversations in the inbox
- View contact and associated records details
- Reply and comment to messages in the inbox
- Link to a specific message in a conversation
- Hide messages (Enterprise only)
- Manage availability status
- Access inbox settings
- Related content
📋 Subscription Availability
- All products and plans
🔗 WayCup Operations & Workspace Context
- Active Projects & Client Notes:
- WayCup Playbook Relevance: High relevance to aligned client deliverables and custom configurations.
TIP
Need Step-by-Step UI Verification? Read the live, verbatim HubSpot article here: View Live Manual on HubSpot