🔗 HubSpot KB Bridge: Manage user availability for help desk
💡 Core Capability
In help desk, a user’s availability status determines whether they can be automatically assigned new tickets. This status is set automatically based on their working hours, but users can also manually update it. Additionally, team members with the Availability Management permission can change the availability status of other team members.
🛠️ Key Operations & Headings Outline
- Set user working hours
- Set user out of office hours
- Sync out of office calendar events with HubSpot
- Set your availability status from help desk
- Set availability status for team members
- Set up channel routing rules
- Related content
📋 Subscription Availability
- Service Hub Professional, Enterprise
🔗 WayCup Operations & Workspace Context
- Active Projects & Client Notes:
- WayCup Playbook Relevance: High relevance to aligned client deliverables and custom configurations.
TIP
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