🔗 HubSpot KB Bridge: Marketplace refund guidelines
💡 Core Capability
In the HubSpot Marketplace, providers are responsible for the items they sell to their customers. All Marketplace purchases are between the buyer and the provider via Stripe or PayPal. HubSpot has no control over the transaction.
🛠️ Key Operations & Headings Outline
- Reasons to request a refund
- Purchased item doesn’t match description
- Purchased item doesn’t work the way it should
- Purchased item support or setup was promised but not provided
- Purchased item has a security vulnerability
- Request a refund
- Reasons why a refund may not be given
- What happens after a refund
- Related content
📋 Subscription Availability
- Marketing Hub Professional, Enterprise
- Content Hub Starter, Professional, Enterprise
- Legacy Marketing Hub Basic
🔗 WayCup Operations & Workspace Context
- No active client notes are currently wikilinked to this capability. Useful as general reference for HubSpot features.
TIP
Need Step-by-Step UI Verification? Read the live, verbatim HubSpot article here: View Live Manual on HubSpot